Deskside Engineer
Apply for a Deskside Support Engineer job in Overland Park, KS with a Fortune 500 company!
Job Description:
Provide deskside support for customer departments.
The candidate will be responsible for planning, training, and providing direction to the technical team within their assigned area of focus.
At times, he/she will become the first point of contact in escalation cases required for ticket resolution.
Responsible for providing technical management within a team in a technologically difficult environment.
Technical Delivery:
o Main responsibilities for this role (but not limited to):
- Provides advanced technical knowledge and troubleshooting skills while serving as a link between the customer, the company, and product management in order to solve the customer's issues within a quick timeframe.
- Explore, analyze, identify and solve issues with customer systems, including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not.
- Keeps a 'closed-loop' communication style in order to notify all of the appropriate individuals of ongoing problems and their resolution status.
- Complete computer imaging including software & hardware authentication and pre-delivery testing.
- Execute other tasks assigned, which may include Help Desk support, conference facility set-up, and project work.
- Provide training for new employees on the foundations of the company's services and departmental processes.
- Continuously contribute to the development of content.
- Lead a small project team and be a contributor in various areas within the department.
o Knowledge and skills required:
- Customer service experience desirable.
- Excellent logical and problem solving-skills.
- Knowledgeable in hardware, operating systems and networking.
- Have exceptional communication skills, both written and oral.
- Strong presentation skills needed for document analysis and delivering technical information are preferred.
- Be able to work independently.
- Proven leadership skills.
- Excellent organizational and time management skills.
If you are looking for an exciting opportunity with a Fortune 500 company in the IT field, apply today to start the next step in your career!.
Estimated Salary: $20 to $28 per hour based on qualifications.
Job Description:
Provide deskside support for customer departments.
The candidate will be responsible for planning, training, and providing direction to the technical team within their assigned area of focus.
At times, he/she will become the first point of contact in escalation cases required for ticket resolution.
Responsible for providing technical management within a team in a technologically difficult environment.
Technical Delivery:
o Main responsibilities for this role (but not limited to):
- Provides advanced technical knowledge and troubleshooting skills while serving as a link between the customer, the company, and product management in order to solve the customer's issues within a quick timeframe.
- Explore, analyze, identify and solve issues with customer systems, including computer hardware & software, peripheral equipment, and networks using documented processes where available and best practices where not.
- Keeps a 'closed-loop' communication style in order to notify all of the appropriate individuals of ongoing problems and their resolution status.
- Complete computer imaging including software & hardware authentication and pre-delivery testing.
- Execute other tasks assigned, which may include Help Desk support, conference facility set-up, and project work.
- Provide training for new employees on the foundations of the company's services and departmental processes.
- Continuously contribute to the development of content.
- Lead a small project team and be a contributor in various areas within the department.
o Knowledge and skills required:
- Customer service experience desirable.
- Excellent logical and problem solving-skills.
- Knowledgeable in hardware, operating systems and networking.
- Have exceptional communication skills, both written and oral.
- Strong presentation skills needed for document analysis and delivering technical information are preferred.
- Be able to work independently.
- Proven leadership skills.
- Excellent organizational and time management skills.
If you are looking for an exciting opportunity with a Fortune 500 company in the IT field, apply today to start the next step in your career!.
Estimated Salary: $20 to $28 per hour based on qualifications.
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